Meet Our Staff:
Veronica, Office Manager
Veronica is a motivated and goal-oriented person and she is excited to be part of such a knowledgeable, caring, and successful dental practice. Her dental career began in New Hampshire, where she was born and raised. Veronica made a visit to Pennsylvania over a decade ago and fell in love with the area and has been residing locally ever since. Veronica’s experience includes dental assisting in all areas of dentistry, dental insurance and billing, treatment planning, and practice management. She is also a certified orthodontic assistant and has her PA dental radiology license. This combination of skills and experience make her an exceptional office manager who is able to help patients throughout their treatment in our office.
A graduate of Harcum College in Bryn Mawr, Pennsylvania, Diana is a licensed Expanded Function Dental Assistant (EFDA). Diana has been working in the dental profession since her graduation in 1981. She is a member of the Pennsylvania EFDA Association, Diana brings a fabulous level of knowledge and expertise to Dr. Balthaser's team. Diana is a mother of two grown sons, Kyle and Joseph, and has a lovely new daughter-in-law, Leah. Diana has recently celebrated her 32nd wedding anniversary. Diana loves spending time with her spunky grand-puppy Scarlett.
Pam is a Berks County native and graduated from Harcum College with honors. She is a member of the Berks County Dental Association and has more than 30 years of dental experience. Pam started both the Dental Assisting and EFDA Programs at Berks Technical Institute. Pam is happy to be treating patients and enjoys practicing dentistry, about which she is very passionate. Pam is married and has two daughters. In her spare time, she enjoys traveling and spending time with her family and friends.
Yaitza has been an active dental professional for over 15 yrs. She started her career in dentistry as a receptionist/dental assistant in 2002 and she quickly became passionate about dentistry. Her passion inspired her to further her education by becoming an Expanded Function Dental Assistant; she is responsible for placing and contouring composite restorations. She obtained her EFDA training and licensure from Harcum College in 2009 and is CPR and PA x-ray certified. She is also bilingual, being fluent in Spanish/English. Behind her beautiful smile is a woman who is dedicated to getting to know her patient's individual needs and making sure they receive quality service and the attention they deserve on every visit. Yaitza loves to travel, dine out, and spend quality time with her husband and their two children.
Rachel hails from Berks County, PA. She attended Berks Technical Institute for Dental Assisting and has her PA Radiology license. In her spare time, Rachel enjoys drawing, writing, and going on adventures with her husband, Kevin. She is detail oriented and an avid listener. Rachel enjoys assisting patients and fellow staff with dedication. She strives to provide a personalized experience for each patient in order to uphold a positive and professional atmosphere.
Jill is a registered dental hygienist in the state of Pennsylvania and is a 1981 graduate of Temple University School of Dental Hygiene. As a member of the Pennsylvania Dental Hygiene Association, the American Dental Hygiene Association, and both Berks and Schuylkill County's Dental Hygiene Associations, Jill keeps the office up to date with the newest of advances in hygiene care. Jill has enjoyed building wonderful relationships with her patients over her nearly 30 years as a hygienist.
Melissa is a 2004 graduate of the University Of Pittsburgh School Of Dental Medicine. Originally from the Pittsburgh area, Melissa has been living in eastern PA for nearly ten years with her husband and six-year-old daughter, Sophia. She enjoys working with a variety of patients, but her calm and friendly personality help her to excel with small children and dental-phobic patients. Melissa enjoys running and going on family walks in her free time.
Bio coming soon
Bio Coming Soon.
Kayla, Insurance Specialist/Patient Advocate
Kayla is a Berks County Native. She graduated from Governor Mifflin and completed the dental assisting program at Berks Career and Technology Center. Kayla enjoys helping patients with understanding their insurance and treatment plans. She is patient and knowledgeable. Kayla is happy to be part of a practice that cares about their patients.
Mandi, Patient Advocate
Mandi grew up in Crawford County, PA before moving to Lancaster County, PA. She attended the Lancaster County Career and Technology Center for dental assisting and has her PA dental radiology license. She is married to her best friend Ryan and has two cats named Jackson and Zoey. She looks forward to helping you understand procedures and your insurances Benefits. Mandi Enjoys working alongside an extremely talented team who goes above and beyond for their patients while providing a positive dental experience
Marsha, Patient Advocate
Marsha is a Berks County native. She completed the dental assistant program at Reading Area Community College and has her radiology license. Marsha has experience in periodontal and oral surgery as well as administrative duties. Marsha is married and has two children and enjoys taking walks with her family and black lab, Riley. She likes helping patients with their dental needs.
Jana, Patient Advocate
Jana is originally from Berks County. She has been working in the Dental field for 12 years first as an assistant, now as a patient advocate. She enjoys getting to know our patients and helping them with their insurance needs.